Before Purchasing

Please carefully review the product name, edition, version, platform, operating system, number of users, license type, and system requirements before placing an order.

If you have questions regarding compatibility, please contact info@aegyzz.shop before purchasing.

Change of Mind

Where legally permitted, a digital order may be cancelled before it has been delivered, downloaded, revealed, redeemed, activated, or used.

Once digital content has been delivered or accessed, refund eligibility may be limited under applicable law.

Eligible Refund Requests

Refunds or replacements may be considered if:

• The delivered product is materially different from its description.
• You received the wrong product.
• The download is corrupted or inaccessible.
• The activation information cannot be corrected.
• You were charged more than once for the same order.

Before issuing a refund, we may first provide troubleshooting, corrected instructions, replacement delivery, or another appropriate solution.

Normally Non-Refundable Situations

• The wrong edition or platform was purchased.
• Your device does not meet the stated requirements.
• You changed your mind after delivery.
• The software has already been downloaded or activated.
• You refused reasonable troubleshooting assistance.
• The issue was caused by your device, operating system, network, or third-party account.

Duplicate Orders

If you accidentally place the same order twice, please contact us immediately. We will review the order and determine the appropriate resolution.

Request a Refund

Please email us at info@aegyzz.shop and include:

• Your full name
• Order number
• Product name
• Purchase date
• Description of the issue
• Relevant screenshots (if available)

Refund Processing

Approved refunds are submitted to the original payment method within 3–5 business days. Banks and payment providers may require an additional 5–10 business days to complete processing.

Chargebacks

Please contact us before opening a payment dispute. We will investigate the issue and work to resolve it promptly.

Fraudulent chargebacks or abuse of the payment dispute process may be challenged using order, delivery, download, activation, and communication records.

Contact Information