Effective date: August 2, 2026

1. Delivery Method

After your payment has been successfully processed and your order has passed any required verification, your digital product may be delivered through:

• The email address entered during checkout
• The order-confirmation page
• A customer-account download area, when available

Delivery may include:

• A software download link
• License or activation information
• Installation instructions
• Activation instructions
• Other information required to access the purchased product

2. Estimated Delivery Time

Most digital orders are delivered within 30 minutes to 6 hours after payment confirmation.

Delivery may take longer when an order requires additional review for:

• Payment verification
• Fraud prevention
• Incorrect or incomplete customer information
• Unusual account or transaction activity
• Technical issues
• Product availability or license verification

Orders placed during weekends or public holidays may also experience additional processing time.

3. No Physical Shipping

Unless a product page expressly states otherwise:

• No physical package will be shipped
• No tracking number will be provided
• No CD, DVD, USB drive, or retail box is included
• No printed manual is included
• No physical shipping charge applies

Product images showing boxes, discs, or packaging may be used only for visual identification and do not mean that physical packaging will be delivered.

4. Customer Responsibilities

Customers are responsible for:

• Providing a complete and accurate email address
• Providing accurate billing information
• Checking product compatibility before purchase
• Using a supported operating system
• Maintaining a reliable internet connection
• Having administrator permission to install software
• Checking spam, junk, promotions, and unwanted-mail folders

You should carefully review the software version, platform, edition, number of users, region, and system requirements before ordering.

5. Missing Delivery Email

If you have not received your order, please:

1. Check the inbox connected to the email used during checkout.
2. Check spam, junk, promotions, trash, and unwanted-mail folders.
3. Search your inbox for “AEGYZ.”
4. Confirm that the email address entered at checkout is correct.
5. Allow up to 6 hours after payment confirmation.

If your order is still missing after this period, contact: info@aegyzz.shop

Please include your full name and order number.

6. Incorrect Email Address

Customers are responsible for providing the correct email address during checkout.

If you entered an incorrect email address, contact us as soon as possible with:

• Your full name
• Your order number
• The incorrect email address
• The correct email address

We may request additional information to verify that you are the authorized purchaser before changing order-delivery details.

7. Download Links

Download links may be subject to:

• An expiration date
• A download limit
• Account verification
• Security restrictions

Customers should download the product promptly and store any installation files and instructions securely.

If a download link expires or does not work, contact our support team for assistance.

8. Delivery Problems

Contact us if:

• The download link does not work
• The file cannot be downloaded
• The delivered information appears incomplete
• You received a different product from the one ordered
• You have not received your order after the stated delivery period
• The activation information appears invalid

We may investigate the issue and provide:

• Corrected instructions
• A replacement download link
• Redelivery of license information
• Troubleshooting assistance
• A replacement product where appropriate
• A refund where required under our Refund Policy or applicable law

9. Order Verification

Some orders may be held temporarily for security or fraud-prevention review.

We may request reasonable verification information before delivering an order when:

• Billing information appears inconsistent
• The transaction is flagged by a payment provider
• Multiple unusual orders are placed
• There is suspected unauthorized use of a payment method

We will never ask you to send your complete payment-card number, banking password, or account password.

10. Installation and Activation Support

Where included, support is limited to reasonable assistance with:

• Accessing the delivery email
• Opening the download link
• Following installation instructions
• Initial software activation

Support does not normally cover:

• Unsupported devices
• Operating-system repairs
• Hardware problems
• Malware or security-software conflicts
• Data recovery
• Accounting, tax, financial, or legal advice

11. Digital Product Availability

If a digital product becomes unavailable after purchase and before delivery, we may:

• Offer an equivalent replacement
• Offer another suitable solution
• Cancel the order and issue a refund

12. Refunds and Cancellations

Refund and cancellation eligibility is governed by our Refund Policy and applicable consumer law.

Digital products that have already been delivered, downloaded, revealed, redeemed, activated, or used may not be eligible for a change-of-mind refund where legally permitted.

This does not affect mandatory rights relating to faulty, inaccessible, or misdescribed digital content.

13. Contact Information